Problems uploading work units - database issues?
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Profile networkman
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Message 3321 - Posted: 16 Jul 2014, 18:57:21 UTC

I noticed this morning (currently 2:54pm EST here) that there were problems uploading results. I checked the project and got the message:

"Unable to connect to database - please try again later"

It had apparently cleared up 10:30am EST when I checked again. However, I'm now seeing deferrals again on the upload of completed work units.

Anyone else care to confirm? Other members of my DC team are also seeing this.
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alexander
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Message 3322 - Posted: 16 Jul 2014, 19:14:43 UTC - in response to Message 3321.

+1

it happens since at least 3 days. For shorter periods of ~ 2 hrs the project is not available.

Profile Henk Haneveld
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Message 3323 - Posted: 16 Jul 2014, 19:59:22 UTC

I also have the database problems for the last several days.

Currently there is also a error for diskspace problems

Profile mikey
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Message 3328 - Posted: 17 Jul 2014, 11:33:18 UTC - in response to Message 3323.

I also have the database problems for the last several days.

Currently there is also a error for diskspace problems


According to the Server Status page, available thru a link on the main page, the "purge" function is not working, that could easily lead to 'diskspace problems'.

Profile [AF>Amis des Lapins]CeDriCXD
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Message 3331 - Posted: 17 Jul 2014, 12:28:04 UTC

feeder project1 STOP
db_purge project1 STOP

... :(
____________

Profile [AF>Amis des Lapins]CeDriCXD
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Message 3333 - Posted: 17 Jul 2014, 12:31:00 UTC

feeder project1 STOP
db_purge project1 STOP

cedric-PC

2552 Asteroids@home 17/07/2014 14:15:46 Server error: feeder not running


... :(

Profile [AF>Amis des Lapins]CeDriCXD
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Message 3334 - Posted: 17 Jul 2014, 12:32:24 UTC

feeder project1 STOP
db_purge project1 STOP

cedric-PC

2552 Asteroids@home 17/07/2014 14:15:46 Server error: feeder not running


... :(
____________

Profile [AF>Amis des Lapins]CeDriCXD
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Message 3335 - Posted: 17 Jul 2014, 12:40:47 UTC

feeder project1 STOP
db_purge project1 STOP

cedric-PC

2552 Asteroids@home 17/07/2014 14:15:46 Server error: feeder not running


... :(

Profile [AF>Amis des Lapins]CeDriCXD
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Message 3336 - Posted: 17 Jul 2014, 12:42:37 UTC

feeder project1 STOP
db_purge project1 STOP

cedric-PC

2552 Asteroids@home 17/07/2014 14:15:46 Server error: feeder not running


... :(

Profile [AF>Amis des Lapins]CeDriCXD
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Message 3337 - Posted: 17 Jul 2014, 12:44:48 UTC

feeder project1 STOP
db_purge project1 STOP

cedric-PC

2552 Asteroids@home 17/07/2014 14:15:46 Server error: feeder not running


... :(

Profile Mike
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Message 3343 - Posted: 17 Jul 2014, 15:46:48 UTC - in response to Message 3328.

Yes, and now the "feeder" function isn't working either. I've noticed some periodic problems these past few days, and in the past 24 hours none of my completed jobs are uploading. I assume the feeder function failure means we can't get new jobs?? Please fix ... Thanks ...

Profile Mike
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Message 3345 - Posted: 17 Jul 2014, 15:49:34 UTC - in response to Message 3328.

Yes, and now the "feeder" function isn't working either. I've noticed some periodic problems these past few days, and in the past 24 hours none of my completed jobs are uploading. I assume the feeder function failure means we can't get new jobs?? Please fix ... Thanks ...

Profile networkman
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Message 3347 - Posted: 18 Jul 2014, 2:31:57 UTC

What irks me the most is the lack of communication in even just acknowledging that there is indeed a problem.

I work in the IT field myself as a network technician, and while people would like an immediate tech fix, they know it's not always possible to do. So I acknowledge the problem exists and reply that we are gathering information about it and preparing a solution. I may not be able to provide a concrete time for the solution but the acknowledgement of the problem often goes a long ways toward resolution and easing frustration as well as stifling potential conflict.

alexander
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Message 3349 - Posted: 18 Jul 2014, 5:56:39 UTC - in response to Message 3347.

What irks me the most is the lack of communication in even just acknowledging that there is indeed a problem.

I work in the IT field myself as a network technician, and while people would like an immediate tech fix, they know it's not always possible to do. So I acknowledge the problem exists and reply that we are gathering information about it and preparing a solution. I may not be able to provide a concrete time for the solution but the acknowledgement of the problem often goes a long ways toward resolution and easing frustration as well as stifling potential conflict.


I agree totally what you say, it leaves a feeling of 'not being recognized' as volunteer. Not a single word from a project admin.
The project itself is intresting and necessary, but the management is one of the poorest in the DC world.

Alexander

Profile Eric_Kaiser
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Message 3351 - Posted: 18 Jul 2014, 7:19:31 UTC

I totally agree.

In my case finished wus blocking memory on a couple of android devices and preventing backup projects to get new wu.

Devices going idle because of that.

Profile Kyong
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Message 3357 - Posted: 18 Jul 2014, 9:27:49 UTC

I am sorry, I have some personal problems now so it takes me a while than I am able to watch this.
The problem is with some new attached computers that are trying to communicate with BOINC server every 1 seconds. I don't want to ban these computers so I have to figure out how to limit their communications. It is done from more IPs and I didn't find in a BOINC server documentation anything helpful for it.

Profile Eric_Kaiser
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Message 3359 - Posted: 18 Jul 2014, 11:13:43 UTC - in response to Message 3357.

Thank you very much for looking into this issue.
Take your time.

Profile networkman
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Message 3360 - Posted: 18 Jul 2014, 13:42:22 UTC

Kyong, thank you for responding and addressing the problem. Are you the only admin for the entire project? I see you have lots of titles for yourself so perhaps you are.

Maybe you could find a couple others who could assist you? There certainly seems to be some talent in these forums for rooting out the causes of issues - perhaps one or two of those folks would be willing to assist further?

GLeeM
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Message 3362 - Posted: 18 Jul 2014, 16:32:51 UTC - in response to Message 3357.

I don't want to ban these computers so I have to figure out how to limit their communications. It is done from more IPs and I didn't find in a BOINC server documentation anything helpful for it.

Other projects "Defer" communication with the server for up to five minutes after asking for WUs. Can the same be set for "Reporting" also?


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