@Sparky66, @Mike Cebula. The Twitter account Sparky66 found appears to be Radim's personal account, which hasn't been active since March (but worth a try). This appears to be the one to make use of:

https://twitter.com/asteroidsathome

I don't tweet, so I can't give it a prod myself. Others already have, but to no effect.

Few of my work units have deadline in one day and I'm still not even able to upload. Few other new ones are also struggling.

Only up to: 72 counted sent but unreported asteroids

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I have over 100 completed work units with due date July 11 (tomorrow) that have not uploaded. Transfer cue gives back-off time but when time runs out nothing uploads. Will I lose this work if it goes past due? If so I will dedicate my computing resources to other projects.

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Always impossible to return calculated units ...

Same as everyone else here, I have a bunch of tasks that won't upload due to "can't open log file". I'm relatively lucky in that I have a bunch of disk space and other projects, so not really a problem even if I'm told to abort those tasks.

Nonetheless, do let me know if I need to do that, as they're just kind of hanging around right now. Until I hear otherwise I'll just let them retry until they get through.

The server issue is still not resolved. I am about ready to opt out of this project since it is not the first time it has occured.

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Same as everyone else here, I have a bunch of tasks that won't upload due to "can't open log file". I'm relatively lucky in that I have a bunch of disk space and other projects, so not really a problem even if I'm told to abort those tasks.

Nonetheless, do let me know if I need to do that, as they're just kind of hanging around right now. Until I hear otherwise I'll just let them retry until they get through.

By all means, don't delete them. Maybe one or another of your work units cannot be used, as the replacement unit will come ahead of yours, but for the other ones it is OK. If you delete your work units, they are certainly all lost.

Has anybody been able to resolve this error we are seeing on upload?

7/10/2020 3:10:37 PM | Asteroids@home | Started upload of ps_200624_input_81818_47_2_0
7/10/2020 3:10:37 PM | Asteroids@home | Started upload of ps_200624_input_87969_70_1_0
7/10/2020 3:10:38 PM | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
7/10/2020 3:10:38 PM | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
7/10/2020 3:10:38 PM | Asteroids@home | Temporarily failed upload of ps_200624_input_81818_47_2_0: transient upload error
7/10/2020 3:10:38 PM | Asteroids@home | Backing off 03:16:49 on upload of ps_200624_input_81818_47_2_0
7/10/2020 3:10:38 PM | Asteroids@home | Temporarily failed upload of ps_200624_input_87969_70_1_0: transient upload error
7/10/2020 3:10:38 PM | Asteroids@home | Backing off 03:57:51 on upload of ps_200624_input_87969_70_1_0

Need help with these! ?‍♂️

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non-profit org. Play4Life in Zagreb, Croatia, EU

I am still unable to upload units roughly 10,15 units and those will run out soon.
it would be a shame not getting any credit for those as the runtime was quite long on my computer.

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No... It is not resolved...
Check your messages...

10/07/2020 18:24:02 | Asteroids@home | Started upload of ps_200624_input_88863_12_1_0
10/07/2020 18:24:02 | Asteroids@home | Started upload of ps_200624_input_88864_8_0_0
10/07/2020 18:24:04 | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
10/07/2020 18:24:04 | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
10/07/2020 18:24:04 | Asteroids@home | Temporarily failed upload of ps_200624_input_88863_12_1_0: transient upload error
10/07/2020 18:24:04 | Asteroids@home | Backing off 04:01:44 on upload of ps_200624_input_88863_12_1_0
10/07/2020 18:24:04 | Asteroids@home | Temporarily failed upload of ps_200624_input_88864_8_0_0: transient upload error
10/07/2020 18:24:04 | Asteroids@home | Backing off 04:02:51 on upload of ps_200624_input_88864_8_0_0
10/07/2020 18:24:04 | Asteroids@home | Started upload of ps_200624_input_94530_7_0_0
10/07/2020 18:24:04 | Asteroids@home | Started upload of ps_200624_input_96470_1_0_0
10/07/2020 18:24:06 | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
10/07/2020 18:24:06 | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
10/07/2020 18:24:06 | Asteroids@home | Temporarily failed upload of ps_200624_input_94530_7_0_0: transient upload error
10/07/2020 18:24:06 | Asteroids@home | Backing off 00:06:35 on upload of ps_200624_input_94530_7_0_0
10/07/2020 18:24:06 | Asteroids@home | Temporarily failed upload of ps_200624_input_96470_1_0_0: transient upload error
10/07/2020 18:24:06 | Asteroids@home | Backing off 00:04:26 on upload of ps_200624_input_96470_1_0_0

THIS IS BLOODY RIDICULOUS !! I've got over 400 WU's unable to upload because of this fault, 3 machines now sitting idle, and likely as not won't receive any credit, let alone an apology for the sheer waste of electric. This is the 6th outage in 5 weeks, and I'm fed up reading apologies for the poor overworked guy running the project - because he ain't!! And yet again, we wait 5 weeks for an apology that's not even true - the problem is still ongoing. I have no faith that this will even be read by an 'admin' or 'project scientist', because there's never any acknowledgement that this crap will end - even a weekly update would be something, but I won't hold my breath...as I said in a previous post, this is sheer bloody arrogance from a guy who obviously doesn't give a flying f*@~ about the crunchers donating their resources(time, software, hardware, ELECTRIC COST), to a worthwhile project that's being let down by HIM. Rant over, and I'm outta here! BYEEEE!

While the servers may appear to be "back to normal" they are a long way from operating correctly.
1 - Completed tasks do not report
2 - Completed tasks do not upload
3 - A "0 resource share" computer got the best part of 200 tasks, not two (one for each GPU)

In short, there are a fair number of problems that need to be resolved, and resolved quickly and correctly.

Done, all my servers "removed", cancelled a few tasks (maybe an hundred tasks that didn't started yet) and still 371 waiting to upload and complete (maybe).

I'm done with it, all my ressources are gone to another project now... I was happy to help on this one... but wait, I don't want to let my servers compute for "air" only... waste of ressources and time for everyone :/ (I was in the Top 40 users in term of RAC, another time (or not))

I still have > 700 work units to return. The problems seem to still exist.

I'm having problems as well. Had to abort 20 finished work units. I have one that just finished but isn't uploading.

Keep getting messages like this:

7/10/2020 8:18:06 PM | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)

At this point I've set this project to "No new tasks."

Why would you abort them after they are finished?

Mike

I have stopped accepting work from this project until this upload issue is resolved.

Number of users in the last 24 hours is down to 108. Should be getting someone's attention soon ... one would think.

Mike

I have now set this project to "No new tasks." Will resume accepting work when-if problems are actually resolved.

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