Server outage resolved


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Brummig
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Message 6909 - Posted: 10 Jul 2020, 8:15:29 UTC - in response to Message 6900.  
@Sparky66, @Mike Cebula. The Twitter account Sparky66 found appears to be Radim's personal account, which hasn't been active since March (but worth a try). This appears to be the one to make use of:

https://twitter.com/asteroidsathome

I don't tweet, so I can't give it a prod myself. Others already have, but to no effect.
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petnek

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Message 6911 - Posted: 10 Jul 2020, 9:15:19 UTC
Few of my work units have deadline in one day and I'm still not even able to upload. Few other new ones are also struggling.
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Profile oldjerry SETI

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Message 6912 - Posted: 10 Jul 2020, 9:24:17 UTC

Last modified: 10 Jul 2020, 9:31:08 UTC
Only up to: 72 counted sent but unreported asteroids
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Profile Stacie

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Message 6914 - Posted: 10 Jul 2020, 10:33:00 UTC - in response to Message 6857.  
I have over 100 completed work units with due date July 11 (tomorrow) that have not uploaded. Transfer cue gives back-off time but when time runs out nothing uploads. Will I lose this work if it goes past due? If so I will dedicate my computing resources to other projects.
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Zarck

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Message 6915 - Posted: 10 Jul 2020, 12:05:53 UTC - in response to Message 6914.  
Always impossible to return calculated units ...
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Zachary Forbes Dearing
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Message 6916 - Posted: 10 Jul 2020, 13:25:49 UTC
Same as everyone else here, I have a bunch of tasks that won't upload due to "can't open log file". I'm relatively lucky in that I have a bunch of disk space and other projects, so not really a problem even if I'm told to abort those tasks.

Nonetheless, do let me know if I need to do that, as they're just kind of hanging around right now. Until I hear otherwise I'll just let them retry until they get through.
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Profile Rodney Duane

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Message 6918 - Posted: 10 Jul 2020, 14:27:16 UTC
The server issue is still not resolved. I am about ready to opt out of this project since it is not the first time it has occured.
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robert.mouris

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Message 6919 - Posted: 10 Jul 2020, 14:35:21 UTC - in response to Message 6916.  
Same as everyone else here, I have a bunch of tasks that won't upload due to "can't open log file". I'm relatively lucky in that I have a bunch of disk space and other projects, so not really a problem even if I'm told to abort those tasks.

Nonetheless, do let me know if I need to do that, as they're just kind of hanging around right now. Until I hear otherwise I'll just let them retry until they get through.


By all means, don't delete them. Maybe one or another of your work units cannot be used, as the replacement unit will come ahead of yours, but for the other ones it is OK. If you delete your work units, they are certainly all lost.
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KLiK

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Message 6920 - Posted: 10 Jul 2020, 15:48:14 UTC
Has anybody been able to resolve this error we are seeing on upload?

7/10/2020 3:10:37 PM | Asteroids@home | Started upload of ps_200624_input_81818_47_2_0
7/10/2020 3:10:37 PM | Asteroids@home | Started upload of ps_200624_input_87969_70_1_0
7/10/2020 3:10:38 PM | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
7/10/2020 3:10:38 PM | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
7/10/2020 3:10:38 PM | Asteroids@home | Temporarily failed upload of ps_200624_input_81818_47_2_0: transient upload error
7/10/2020 3:10:38 PM | Asteroids@home | Backing off 03:16:49 on upload of ps_200624_input_81818_47_2_0
7/10/2020 3:10:38 PM | Asteroids@home | Temporarily failed upload of ps_200624_input_87969_70_1_0: transient upload error
7/10/2020 3:10:38 PM | Asteroids@home | Backing off 03:57:51 on upload of ps_200624_input_87969_70_1_0


Need help with these! ?‍♂️




non-profit org. Play4Life in Zagreb, Croatia, EU
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Juergen

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Message 6922 - Posted: 10 Jul 2020, 16:45:07 UTC - in response to Message 6857.  
I am still unable to upload units roughly 10,15 units and those will run out soon.
it would be a shame not getting any credit for those as the runtime was quite long on my computer.
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Thomas Roach

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Message 6923 - Posted: 10 Jul 2020, 17:35:47 UTC
No... It is not resolved...
Check your messages...
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Profile darkstarz1

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Message 6924 - Posted: 10 Jul 2020, 17:38:44 UTC
10/07/2020 18:24:02 | Asteroids@home | Started upload of ps_200624_input_88863_12_1_0
10/07/2020 18:24:02 | Asteroids@home | Started upload of ps_200624_input_88864_8_0_0
10/07/2020 18:24:04 | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
10/07/2020 18:24:04 | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
10/07/2020 18:24:04 | Asteroids@home | Temporarily failed upload of ps_200624_input_88863_12_1_0: transient upload error
10/07/2020 18:24:04 | Asteroids@home | Backing off 04:01:44 on upload of ps_200624_input_88863_12_1_0
10/07/2020 18:24:04 | Asteroids@home | Temporarily failed upload of ps_200624_input_88864_8_0_0: transient upload error
10/07/2020 18:24:04 | Asteroids@home | Backing off 04:02:51 on upload of ps_200624_input_88864_8_0_0
10/07/2020 18:24:04 | Asteroids@home | Started upload of ps_200624_input_94530_7_0_0
10/07/2020 18:24:04 | Asteroids@home | Started upload of ps_200624_input_96470_1_0_0
10/07/2020 18:24:06 | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
10/07/2020 18:24:06 | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)
10/07/2020 18:24:06 | Asteroids@home | Temporarily failed upload of ps_200624_input_94530_7_0_0: transient upload error
10/07/2020 18:24:06 | Asteroids@home | Backing off 00:06:35 on upload of ps_200624_input_94530_7_0_0
10/07/2020 18:24:06 | Asteroids@home | Temporarily failed upload of ps_200624_input_96470_1_0_0: transient upload error
10/07/2020 18:24:06 | Asteroids@home | Backing off 00:04:26 on upload of ps_200624_input_96470_1_0_0

THIS IS BLOODY RIDICULOUS !!
I've got over 400 WU's unable to upload because of this fault, 3 machines now sitting idle, and likely as not won't receive any credit, let alone an apology for the sheer waste of electric. This is the 6th outage in 5 weeks, and I'm fed up reading apologies for the poor overworked guy running the project - because he ain't!! And yet again, we wait 5 weeks for an apology that's not even true - the problem is still ongoing. I have no faith that this will even be read by an 'admin' or 'project scientist', because there's never any acknowledgement that this crap will end - even a weekly update would be something, but I won't hold my breath...as I said in a previous post, this is sheer bloody arrogance from a guy who obviously doesn't give a flying f*@~ about the crunchers donating their resources(time, software, hardware, ELECTRIC COST), to a worthwhile project that's being let down by HIM. Rant over, and I'm outta here! BYEEEE!
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rob

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Message 6926 - Posted: 10 Jul 2020, 21:09:21 UTC
While the servers may appear to be "back to normal" they are a long way from operating correctly.
1 - Completed tasks do not report
2 - Completed tasks do not upload
3 - A "0 resource share" computer got the best part of 200 tasks, not two (one for each GPU)

In short, there are a fair number of problems that need to be resolved, and resolved quickly and correctly.
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Profile [AF>Dell>UniversdeDell.com] At...
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Message 6927 - Posted: 10 Jul 2020, 23:49:55 UTC
Done, all my servers "removed", cancelled a few tasks (maybe an hundred tasks that didn't started yet) and still 371 waiting to upload and complete (maybe).

I'm done with it, all my ressources are gone to another project now... I was happy to help on this one... but wait, I don't want to let my servers compute for "air" only... waste of ressources and time for everyone :/ (I was in the Top 40 users in term of RAC, another time (or not))
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David Guymer

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Message 6928 - Posted: 10 Jul 2020, 23:59:30 UTC - in response to Message 6857.  
I still have > 700 work units to return. The problems seem to still exist.
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AKC

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Message 6929 - Posted: 11 Jul 2020, 0:24:46 UTC
I'm having problems as well. Had to abort 20 finished work units. I have one that just finished but isn't uploading.

Keep getting messages like this:

7/10/2020 8:18:06 PM | Asteroids@home | [error] Error reported by file upload server: can't open log file '../log_project1/file_upload_handler.log' (errno: 9)


At this point I've set this project to "No new tasks."
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Profile Mike Cebula

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Message 6930 - Posted: 11 Jul 2020, 0:41:34 UTC - in response to Message 6929.  
Why would you abort them after they are finished?

Mike
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Robert Essex

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Message 6931 - Posted: 11 Jul 2020, 1:16:48 UTC
I have stopped accepting work from this project until this upload issue is resolved.
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Profile Mike Cebula

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Message 6932 - Posted: 11 Jul 2020, 2:50:34 UTC
Number of users in the last 24 hours is down to 108. Should be getting someone's attention soon ... one would think.

Mike
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Profile Stacie

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Message 6933 - Posted: 11 Jul 2020, 5:14:43 UTC - in response to Message 6857.  
I have now set this project to "No new tasks." Will resume accepting work when-if problems are actually resolved.
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Message boards : News : Server outage resolved