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And any messages you send or personal data you transmit can be intercepted and used
for blackmail or identity theft. Because a VPN connection encrypts your communication with its server, anyone trying to eavesdrop on the network will
see only gibberish. That’s how a VPN ensures that no one can access your data.
In fact, the original purpose of VPN technology was to connect remote workers
with corporate networks, so that sensitive information could be
shared safely. Securing your data with a VPN is particularly important for staying safe on public Wi-Fi networks.
Despite their convenience, there are many risks of public Wi-Fi, since
anyone can hop onto an unsecured Wi-Fi network, and
there’s no way to know exactly who’s connected at any given time (or what they’re doing).
It’s all too easy for a hacker to sit on a public Wi-Fi network and intercept all the traffic flowing
through it, which is known as a man-in-the-middle attack.
If you are using helpdesk software it is easy to
reference profiles, conversation histories, and trends. Use the person’s name.
Note specific products and services. Mention notable personal details.
Ensure tech support emails don’t get lost in the inbox with clear, descriptive subject lines.
TICKET UPDATE: How to Upload Videos. Has Replied to
Your Support Request. Frustration understandably sets in when customers
experience issues with a company’s product or service,
or if an employee has technical issues. Empathy statements show customers that agents understand and care about
their concerns. Express empathy in each tech support email and apologize when needed, which can defuse angry customers and influence them to work with agents toward
satisfactory resolutions. The use of empathy
statements shows customers and colleagues that you understand and care.
Write apology emails when warranted. Defuse anger and work with customers and colleagues, not against them.
The most important part of any tech support communication is
to resolve the problem. Explain what happened and, if possible, go ahead and fix the issue immediately.
The many and varied priorities and requirements
for federal programs that support buyouts create complexity
for state and local governments and property owners. Communities that
lack pre-disaster planning often consider
property buyouts only in the days and weeks after a flood, when officials and residents are overwhelmed, traumatized, and under-resourced.
And federal agencies’ efforts to promote and improve
local pre- and post-disaster planning are poorly coordinated, which presents barriers
to state and local buyout initiatives immediately after a flood disaster, when they are
in greatest demand. Federal resources are often tied to individual disasters, making sustaining buyout programs over the long
term financially and logistically difficult. Poor coordination and collaboration across levels of government limit the effectiveness
of outreach, engagement, and flood-risk awareness efforts.
Moreover, inadequate access to risk and vulnerability
identification tools can prevent under-resourced communities in flood-prone areas from effectively planning for buyouts and receiving necessary assistance.
The liability and burden associated with the long-term maintenance of acquired property often makes buyout programs unattractive to local governments.
It is well known that FRR measures can be divided into structural
and nonstructural measures. Structural measures are generally major public projects that require formal approval from one or more government units, moderate-to-major planning and design efforts,
and moderate-to-large capital investments, operation, and maintenance commitments.
Examples of structural measures used primarily to control the quantity of urban surface water are the construction of detention/retention facilities,
building banks or dams, upstream storage and diversion works, channel modifications or enclosures, dikes and floodwalls, bridges, channel improvement, and culvert alteration or replacement.
Structural measures used mainly for controlling the quality of urban surface water are sedimentation basins,
artificial or restored wetlands, and infiltration systems (Faisal et al.
1999). On the other hand, nonstructural measures usually include little
or no construction and can often be implemented quickly
by individuals, business, or other private entities.
Typically, nonstructural measures require small-to-moderate capital
investments. Nonstructural measures can be subdivided into land use regulation,
institutional control, elevation of buildings, land acquisition and relocation,
flood proofing, flood prediction and warning systems and emergency
action plans, and flood insurance programs (Andjelkovic 2001; Faisal et al.
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